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The Australian Aged Care Quality Agency (AACQA) has found that North Eastern Community Nursing Home in Campbelltown put resident’s wellbeing, health and safety at risk.

The findings were reported during an audit between June 12th and 25th this year.

Staff at the home in Adelaide are now being retrained after it lost federal subsidies for six months following the revelations.

9News Australia reports that carers were witnessed dragging and restraining elderly residents.

The AACQA report states: “Management was unable to demonstrate the needs of care recipients with challenging behaviors are managed effectively.”

“Clinical staff are using chemical and physical restraint interventions instead of consistently trialing alternative behavioral management strategies.”

The Department of Health imposed sanctions including the requirement to appoint an adviser to make sure standards are met.

Unaccounted visits will also take place in order to monitor the care home.

Care Protect Response

Scott Sterling, Care Protect Business Development Director for Australia had the following response to the AACQA audi:

“After reading the audit report on this home, it’s very clear to see how Care Protect’s system could have picked up on five out of the six expected outcomes that were not met.”

“At the same time the system can monitor issues like these without an invasion of patient privacy.”

“One of the expected outcomes that was also not met by the home in the report was human resource management. From an operational perspective, although Care Protect’s system is not a staff management tool, there have been many occasions in which our UK client base have provided positive feedback and examples of where the system has made the management of staff more proactive.”

Care Protect recently expanded to Australia to offer camera safety monitoring in aged care and other healthcare facilities, with the aim of improving care and driving up standards.

The system provides clients with 2 hours of daily monitoring professionally reviewed by a team of seasoned and suitably qualified nurses and social workers, amounting to 700 hours of monitoring per year.